Refund and Returns Policy

Thank you for purchasing study materials from Archana Academy. We strive to provide high-quality digital content to help you in your educational journey. Please read our policy regarding refunds and returns carefully before making a purchase.

1. Digital Products Nature

All products sold on Archana Academy, including PDF notes, study guides, and Previous Year Questions (PYQs), are 100% digital products. Upon successful payment, you receive instant access to download these files.

Because digital goods cannot be physically “returned” once downloaded, we generally do not offer refunds, returns, or exchanges under normal circumstances.

2. Valid Conditions for Refund

We understand that technical issues can sometimes occur. A refund request will only be considered valid under the following strict conditions:

• Duplicate Payment: If your card or bank account was charged more than once for the exact same order due to a technical glitch or network issue.
• Corrupted File: If the downloaded PDF file is corrupted, unreadable, or defective, and our technical support team is unable to provide a working copy within 48 hours of your complaint.

3. Conditions Where Refunds Are Not Accepted

We will not process refunds for the following reasons:

• You changed your mind after purchasing and downloading the material.
• You accidentally purchased the wrong subject or semester notes.
• You lack the necessary software (like a PDF reader) to open the downloaded files.
• The study material did not guarantee a passing grade or specific exam result (our materials are study aids, not guarantees of academic success).

4. How to Request a Refund

If your situation falls under the “Valid Conditions” mentioned in Section 2, please contact our support team within 3 days of your purchase. You must provide the following details:

• Your full name and registered email address.
• The exact Order ID or Transaction ID.
• A clear explanation of the issue (along with screenshots of the duplicate payment or error message, if applicable).

5. Refund Processing Time

Once your refund request is received, our team will investigate the issue. If your request is approved, the refund will be initiated automatically to your original method of payment (Credit Card, Debit Card, UPI, or Net Banking). Please allow 5 to 7 working days for the credited amount to reflect in your bank account, depending on your bank’s processing time.